Terms and Conditions.
Commercial and Residential
White & Bright Cleaning Service
By booking White & Bright Cleaning service, you accept our terms and conditions.
These terms and conditions of trading apply to White & Bright Cleaning Service.
If you wish to postpone our services, you must provide at least 30 days’ written notice before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period.
You agree to give 30 days’ written notice as a commercial or residential customer of terminating services. Failure to do so will result in a 100% charge for any work scheduled within this period. If, as a commercial client, your contract with us runs to a specific date, and not on an ongoing basis, you will be charged the full remaining contract value.
Should you join our 2 or 4 -weekly commercial or residential rounds we will usually (at the discretion of White & Bright Cleaning Service) not charge the fee for a one-off/initial clean, but instead charge only the standard repeat fee charge (typically 50% the cost of a one off/initial clean). You enter our 2 or 4 -weekly commercial or residential rounds on the basis that you will have a minimum of 12 repeat cleans after the initial clean. Should you cancel our services before a minimum of 12 repeat cleans have taken place then a cost adjustment of 100% (the previously reduced 50%) will become chargeable and invoiced as a cost adjustment.
If we have arrived to work, we cannot accept a postponement, unless work is being carried out to the property/premises. A 100% charge will be payable (at the discretion of White & Bright Cleaning Service) for failing to give 30 days’ written notice of postponement. You cannot cancel our services until any postponed services have been carried out. If you do, these will also be chargeable.
All quotations are based upon agreed frequencies. Should you break this agreement by postponements to this service, once service is re-established, the first clean can carry a surcharge. These charges are at our discretion and will not exceed 100% of the previously agreed cost. For example, if you are a residential customer that agreed to a two-weekly all-year round service and you choose to postpone the cleaning throughout the winter months, you will be charged for a one-off clean for the first re-clean, once service is re-established.
We will endeavour to clean all windows, but if we deem any window/s to be inaccessible or unsafe to clean, we will not clean them.
Our pure water system works in most weathers, therefore weather conditions are not an acceptable reason for postponing our services. We can clean your home/premises in most conditions without affecting quality, including rain and low temperatures, excluding not limited to: electrical storms, Snow, Ice, and High Winds.
We do not accept liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
Should we be unable to access any part of your property/premises due to locked gates Etc. We will only clean the accessible areas, such as front or side/s. This will typically be charged at 100% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. If you prefer keeping your gate locked or access is available through a garage, by a licensed key holder, or if you would like White & Bright Cleaning Service to hold a key/access code, please contact us.
Due to insurance liabilities, we will be unable to move obstacles such as, but not limited to: flowerpots and garden furniture (residential) filling cabinets and items on internal window sills (commercial). If these or any other item we deem to restrict access to an area of your property/premises, we will be unable to clean it.
Full payment must be received within 30 days (commercial) and 7 days (residential) of the invoice date (unless otherwise stated). If you fail to do this, your account and services may be suspended until such time as the arrears have been settled.
For late payments, we will charge interest at 20% a week while the account remains unpaid. We require you to pay our expenses and legal costs incurred in obtaining payment on an indemnity basis. We reserve the right to charge you £5 for letters, £40 for legal notices, £20 for returned payments, and any third-party costs involved in tracing you, returned cheques, debt collection and legal action. We also reserve the right to pass unpaid accounts to a debt collector/solicitor for recovery/legal action, to whom we may assign the debt and all rights without restriction.
Should you dispute an outstanding invoice and claim to have made payment, it is on you to prove payment has arrived and cleared. We cannot accept any liability for cheques, postal orders or cash that has been lost in the post. We strongly advise against sending cash in the post.
Achieving optimum cleaning results may require a few cleans. For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting. This can also occur from trickle vents, beading and heavily soiled frames, however in most cases, this will cease after a couple of cleans, once the dirt is removed fully from the frame areas.
We are happy to supply a schedule of works to our residential customers. However, this is a guide indicating the week commencement date when we plan to visit, and we cannot be held to a specific date or time. With such factors as public holidays, bad weather, etc. it is not always possible to supply an exact date.
We accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed, our brushes will not damage them in any way. Should they become loose or fall, this is due to the adhesive not bonding correctly with the glass and coming into contact with dust, rain and contaminates.
Any promotions and offers from White & Bright Cleaning Service are subject to different terms and conditions
White & Bright Cleaning Service, All Rights Reserved © 2015.